Our return Policy
If there is an issue with a product, Barrenjoey Marine Electrics accept returns in accordance with both, our Returns Policy and your rights under the Australian Consumer Law.
Barrenjoey Marine Electrics accepts returns providing all goods for return are unmarked and complete with instruction books and accessories supplied at the time of purchase. After the initial claim, the customer will be issued with a Return Authorisation E mail. This can be obtained by contacting us. Please note that Barrenjoey Marine Electrics will not accept products returned without a RAE and once this has been issued the product must be returned within 21 calendar days.
Refund / Replacement
Where a warranty claim is granted, the refund however will not include all delivery and related costs for the goods. No refund or replacement will be granted until we have received the goods from you and the goods have been approved for refund. Where a replacement claim under warranty is granted, the replacement will be delivered to you at Barrenjoey Marine Electrics’s expense after we have received the returned goods and inspection carried out.
NOTE: There is no ‘Change of Mind Returns’. Please choose carefully as Barrenjoey Marine Electrics does not accept return of goods because you change your mind or make the wrong decision about any goods or services.
Proof of Purchase
All goods submitted for assessment must be accompanied by proof of purchase either by providing a receipt or other proof of transaction. Your rights to a remedy under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law recognises that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.
Barrenjoey Marine Electrics reserves the right to assess the eligibility of goods for return (including the condition and age of goods) BEFORE accepting them as returned. All goods submitted for assessment must be unmarked and complete with instruction books and accessories.
Please Note: it may be necessary for the manufacturer of the goods to inspect the goods in order to assess eligibility for return or warranty. Barrenjoey Marine Electrics will attempt to acquire such assessment within a reasonable time.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods. For more information or to ask about a return, please contact our office today.
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